By completing an order with Village Uncommon, you agree to be bound by these terms and conditions.
We offer free shipping in the continental USA. Packages USUALLY make their way to your home in 3 - 7 business days. Once the rug is shipped, the final delivery time is completely up to the shipping companies and their operations. Weather conditions, holidays, customs procedures and local operations affect the time and date our customers receive their packages. Please allow us 2-3 days to prepare your order. We ship with DHL, UPS or FedEx international and USPS first class or UPS for domestic, depending on the location of the customer and the product. You will receive a tracking number after we ship your package.
We hope you are absolutely in love with your Village Uncommon purchase. We gladly accept returns for store credit. If you would like to return your rug contact us within 3 days of the delivery of your rug. We will provide you with the necessary information regarding the steps you need to take. Once we receive the rugs our customers can use their store credit for any rug listed on the website. Store credit is valid for two years after we receive the returned items. Please be advised the return shipping cost is paid by our customers. Rugs are examined after we receive them. Any loss in value, damage (including damage during return shipping) is our customers' responsibility.
Vintage and Antique Textile Purchases
Every vintage and antique textile is unique. All of our rugs are one of a kind pieces. When you purchase a rug, you get the rug that you see; not a rug like it, not a version of it but the photographed rug itself. Handmade, vintage and antique textiles may have wear due to their use and age. Because of their nature they may have what some may see as imperfections or irregularities. These are unique character traits which make any one piece one of a kind. If you would like to see additional photos please contact us.
Our rugs are measured exactly. The measurements are in the description section are in feet and inches. The measurements in the title is rounded up or down to the closest number for practical reasons. If you like measurements in different units let us know and we can help you.
You can use your vacuum to clean your rug. For small stains, spot clean instantly with a damp rag (preferably cotton) and a mild soap. Do not wash your rug yourself. For a thorough cleaning, take it to a professional carpet cleaner specializing in handmade carpet cleaning.
Storing your rug
If storing for an extended period of time, we strongly recommend you have it cleaned first. Then, roll your rug rather than folding it before storing. It is important to store your rug in a dry place, preferably not completely dark. Once taken out of storage, open your rug in the hot sun and leave it there for 4 - 5 hours.
We respect your privacy and any information you share with us is not distributed to third parties.
Colors of rugs will look different on different screens. We photograph our rugs as accurately as we can. Our intention is to represent our rugs as we see them. There are no filters on images. Whether you are looking at a rug you would like to purchase on a laptop or desktop screen, a smartphone or tablet; you will realize colors looks slightly different. This is the nature of rug purchasing online. It is also important to note that colors of rugs look slightly different from room to room. The dominant color of the room, the color of the floors, furniture, the amount of sunlight and the angle of light a room gets will bring forth different characters of a handmade rug.
How will it look in my room?
Please write to us. We can send you additional photos, videos, we can also do a video call in order you to see the rug in real time and we will be happy to answer any of your questions about it.